A bun product isn't just features — it's a confidence that yu'll get help if something goes wrong. In disi update wi launched a full support service nanga a knowledge base.
Support where yu are
Now yu can reach support right from yu dashboard nanga a Telegram Mini App — no need to hunt for a separate chat or email. Yu create a ticket, choose a topic, describe a issue nanga see its status: received, in progress, resolved.
Why it's convenient: yu requests don't get lost, a conversation is gathered in one place, nanga statuses remove a "did anyone even hear me?" question. Yu always know what stage yu request is at.
Notifications that make sense
Yu get localized notifications about new replies nanga ticket changes — in yu language nanga to a point. Yu quickly learn that support has responded nanga don't miss anything important.
Knowledge base
Some questions don't require contacting support at ala — a answer already exists. Wi launched a knowledge base: articles for every feature, split into categories, nanga search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open a relevant article nanga do it in a couple of minutes.
Takeaway
Support is closer, moro transparent nanga faster, nanga a knowledge base helps yu solve things yourself when that's moro convenient. See a full list of changes in a changelog, nanga browse a articles in a knowledge base.