Publication Date: 21.06.2025
Regarding refunds for services provided by a Telegram bot "Mod Assistant Bot"
Disi Refund Policy establishes a procedure for refunding payments for services provided by Mod Assistant Bot (hereinafter — Company, Administration, wi).
1. General Provisions
A Policy regulates conditions nanga procedures for refunding payments made by Users for Company services, including subscriptions purchased through a platform or Telegram bot.
2. Refund Conditions
Right to Refund: Users may request refunds within 14 calendar days from a moment of payment if a service was not fully provided or does not match a website description.
Grounds for Refund:
- Service was not provided due to Company fault;
- Service has significant defects preventing use;
- User declined a service before it began (e.g., before subscription activation).
Exceptions:
- Refunds are not provided if service was fully delivered (e.g., subscription activated nanga used);
- Bonus funds cannot be refunded or withdrawn;
- No refunds if a User violates platform terms.
3. Refund Procedure
A User must submit a request via a website contact form or Telegram bot, providing:
- Order number or transaction ID;
- Reason for a refund request;
- Payment details (if applicable).
Review Period: 7 business days from receipt.
Processing: Upon approval, funds return to a wallet balance or original payment method within 10 business days.
4. Party Obligations
Company Obligations:
- review refund requests within established timeframes;
- process refunds per disi Policy;
- notify a User of request status via email or Telegram bot.
User Obligations:
- provide accurate data nanga payment documentation;
- comply nanga service terms;
- submit refund requests within a deadline.
5. Amendments
A Company may modify disi Policy nanga 7-day notice via website or Telegram bot.
6. Final Provisions
For refund inquiries, contact support via a website contact form or Telegram bot.