A gud product isn't just features — it's the confidence that iu'll get help if something goes wrong. In disfala update iumi launched a full support service an a knowledge base.
Support where iu are
Now iu save reach support right from blong iu dashboard an the Telegram Mini App — no need to hunt fo a separate chat or email. Iu create a ticket, choose a topic, describe the issue an see its status: received, in progress, resolved.
Why it's convenient: blong iu requests don't get lost, the conversation is gathered in one place, an statuses remove the "did anyone even hear me?" question. Iu always know what stage blong iu request is at.
Notifications that make sense
Iu get localized notifications about new replies an ticket changes — in blong iu language an to the point. Iu quickly learn that support has responded an don't miss anything important.
Knowledge base
Some questions don't require contacting support at evri — the answer already exists. Iumi launched a knowledge base: articles fo every feature, split into categories, witim search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open the relevant article an do it in a couple of minutes.
Takeaway
Support is closer, more transparent an faster, an the knowledge base helps iu solve things yourself when that's more convenient. See the full list of changes in the changelog, an browse the articles in the knowledge base.