Publication Date: 21.06.2025
Regarding refunds fo services provided by the Telegram bot "Mod Assistant Bot"
Disfala Refund Policy establishes the procedure fo refunding payments fo services provided by Mod Assistant Bot (hereinafter — Company, Administration, iumi).
1. General Provisions
The Policy regulates conditions an procedures fo refunding payments made by Users fo Company services, including subscriptions purchased through the platform or Telegram bot.
2. Refund Conditions
Right to Refund: Users may request refunds within 14 calendar days from the moment of payment if the service was not fully provided or does not match the website description.
Grounds fo Refund:
- Service was not provided due to Company fault;
- Service has significant defects preventing use;
- User declined the service before it began (e.g., before subscription activation).
Exceptions:
- Refunds are not provided if service was fully delivered (e.g., subscription activated an used);
- Bonus funds cannot be refunded or withdrawn;
- No refunds if the User violates platform terms.
3. Refund Procedure
The User must submit a request via the website contact form or Telegram bot, providing:
- Order number or transaction ID;
- Reason fo the refund request;
- Payment details (if applicable).
Review Period: 7 business days from receipt.
Processing: Upon approval, funds return to the wallet balance or original payment method within 10 business days.
4. Party Obligations
Company Obligations:
- review refund requests within established timeframes;
- process refunds per disfala Policy;
- notify the User of request status via email or Telegram bot.
User Obligations:
- provide accurate data an payment documentation;
- comply witim service terms;
- submit refund requests within the deadline.
5. Amendments
The Company may modify disfala Policy witim 7-day notice via website or Telegram bot.
6. Final Provisions
For refund inquiries, contact support via the website contact form or Telegram bot.