A gud product isn't just features — it's di confidence dat yu'll get help if something goes wrong. In dis update wi launched a full support service ɛn a knowledge base.
Support where yu are
Now yu can reach support right from yu dashboard ɛn di Telegram Mini App — no need to hunt for a separate chat or email. Yu create a ticket, choose a topic, describe di issue ɛn see its status: received, in progress, resolved.
Why it's convenient: yu requests don't get lost, di conversation is gathered in one place, ɛn statuses remove di "did anyone even hear me?" question. Yu always sabi what stage yu request is at.
Notifications dat make sense
Yu get localized notifications about new replies ɛn ticket changes — in yu language ɛn to di point. Yu quickly learn dat support has responded ɛn don't miss anything important.
Knowledge base
Some questions don't require contacting support at ɔl — di answer already exists. Wi launched a knowledge base: articles for every feature, split into categories, wit search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open di relevant article ɛn do it in a couple of minutes.
Takeaway
Support is closer, more transparent ɛn faster, ɛn di knowledge base helps yu solve things yourself when dat's more convenient. See di full list of changes in di changelog, ɛn browse di articles in di knowledge base.