A gutpela product isn't just features — it's the confidence that yu'll get helpim if something goes wrong. In dispela update mipela launched a full support service na a knowledge base.
Support where yu are
Now yu inap reach support right from bilong yu dashboard na the Telegram Mini App — no need to hunt for a separate chat or email. Yu create a ticket, choose a topic, describe the issue na see its status: received, in progress, resolved.
Why it's convenient: bilong yu requests don't get lost, the conversation is gathered in one place, na statuses remove the "did anyone even hear me?" question. Yu always know what stage bilong yu request is at.
Notifications that make sense
Yu get localized notifications about new replies na ticket changes — in bilong yu language na to the point. Yu quickly learn that support has responded na don't miss anything important.
Knowledge base
Some questions don't require contacting support at olgeta — the answer already exists. Mipela launched a knowledge base: articles for every feature, split into categories, wantaim search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open the relevant article na do it in a couple of minutes.
Takeaway
Support is closer, moa transparent na faster, na the knowledge base helps yu solve things yourself when that's moa convenient. See the full list of changes in the changelog, na browse the articles in the knowledge base.