A good product isn't just features — it's di confidence dat you'll get help if something goes wrong. In dis update we launched a full support service and a knowledge base.
Support where you are
Now you fit reach support right from your dashboard and di Telegram Mini App — no need to hunt for a separate chat or email. You create a ticket, choose a topic, describe di issue and see its status: received, in progress, resolved.
Why it's convenient: your requests don't get lost, di conversation is gathered in one place, and statuses remove di "did anyone even hear me?" question. You always sabi what stage your request is at.
Notifications dat make sense
You get localized notifications about new replies and ticket changes — in your language and to di point. You quickly learn dat support has responded and don't miss anything important.
Knowledge base
Some questions don't require contacting support at all — di answer already exists. We launched a knowledge base: articles for every feature, split into categories, wit search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open di relevant article and do it in a couple of minutes.
Takeaway
Support is closer, more transparent and faster, and di knowledge base helps you solve things yourself when dat's more convenient. See di full list of changes in di changelog, and browse di articles in di knowledge base.