Publication Date: 21.06.2025
Regarding refunds for services provided by di Telegram bot "Mod Assistant Bot"
Dis Refund Policy establishes di procedure for refunding payments for services provided by Mod Assistant Bot (hereinafter — Company, Administration, we).
1. General Provisions
Di Policy regulates conditions and procedures for refunding payments made by Users for Company services, including subscriptions purchased through di platform or Telegram bot.
2. Refund Conditions
Right to Refund: Users may request refunds within 14 calendar days from di moment of payment if di service was not fully provided or does not match di website description.
Grounds for Refund:
- Service was not provided due to Company fault;
- Service has significant defects preventing use;
- User declined di service before it began (e.g., before subscription activation).
Exceptions:
- Refunds are not provided if service was fully delivered (e.g., subscription activated and used);
- Bonus funds cannot be refunded or withdrawn;
- No refunds if di User violates platform terms.
3. Refund Procedure
Di User must submit a request via di website contact form or Telegram bot, providing:
- Order number or transaction ID;
- Reason for di refund request;
- Payment details (if applicable).
Review Period: 7 business days from receipt.
Processing: Upon approval, funds return to di wallet balance or original payment method within 10 business days.
4. Party Obligations
Company Obligations:
- review refund requests within established timeframes;
- process refunds per dis Policy;
- notify di User of request status via email or Telegram bot.
User Obligations:
- provide accurate data and payment documentation;
- comply wid service terms;
- submit refund requests within di deadline.
5. Amendments
Di Company may modify dis Policy wid 7-day notice via website or Telegram bot.
6. Final Provisions
For refund inquiries, contact support via di website contact form or Telegram bot.