A gud product isn't just features — it's the confidence that yu'll get help if something goes wrong. In hemia update yumi launched a full support service mo a knowledge base.
Support where yu are
Now yu save reach support right from blong yu dashboard mo the Telegram Mini App — no need to hunt blong a separate chat or email. Yu create a ticket, choose a topic, describe the issue mo see its status: received, in progress, resolved.
Why it's convenient: blong yu requests don't get lost, the conversation is gathered in one place, mo statuses remove the "did anyone even hear me?" question. Yu always know what stage blong yu request is at.
Notifications that make sense
Yu get localized notifications about new replies mo ticket changes — in blong yu language mo to the point. Yu quickly learn that support has responded mo don't miss anything important.
Knowledge base
Some questions don't require contacting support at evriwan — the answer already exists. Yumi launched a knowledge base: articles blong every feature, split into categories, wetem search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open the relevant article mo do it in a couple of minutes.
Takeaway
Support is closer, more transparent mo faster, mo the knowledge base helps yu solve things yourself when that's more convenient. See the full list of changes in the changelog, mo browse the articles in the knowledge base.