A good product isn't just features — it's the confidence that you'll get help if something goes wrong. In this update we launched a full support service and a knowledge base.
Support where you are
Now you can reach support right from your dashboard and the Telegram Mini App — no need to hunt for a separate chat or email. You create a ticket, choose a topic, describe the issue and see its status: received, in progress, resolved.
Why it's convenient: your requests don't get lost, the conversation is gathered in one place, and statuses remove the "did anyone even hear me?" question. You always know what stage your request is at.
Notifications that make sense
You get localized notifications about new replies and ticket changes — in your language and to the point. You quickly learn that support has responded and don't miss anything important.
Knowledge base
Some questions don't require contacting support at all — the answer already exists. We launched a knowledge base: articles for every feature, split into categories, with search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open the relevant article and do it in a couple of minutes.
Takeaway
Support is closer, more transparent and faster, and the knowledge base helps you solve things yourself when that's more convenient. See the full list of changes in the changelog, and browse the articles in the knowledge base.