A gud product isn't just features — it's di confidence dat yuh'll get help if something goes wrong. In dis update we launched a full support service an a knowledge base.
Support where yuh are
Now yuh can reach support right from yuh dashboard an di Telegram Mini App — no need to hunt for a separate chat or email. Yuh create a ticket, choose a topic, describe di issue an see its status: received, in progress, resolved.
Why it's convenient: yuh requests don't get lost, di conversation is gathered in one place, an statuses remove di "did anyone even hear me?" question. Yuh always know what stage yuh request is at.
Notifications dat make sense
Yuh get localized notifications about new replies an ticket changes — in yuh language an to di point. Yuh quickly learn dat support has responded an don't miss anything important.
Knowledge base
Some questions don't require contacting support at all — di answer already exists. We launched a knowledge base: articles for every feature, split into categories, wid search. Want to quickly understand how to set up a CAPTCHA or scheduled posting? Open di relevant article an do it in a couple of minutes.
Takeaway
Support is closer, more transparent an faster, an di knowledge base helps yuh solve things yourself when dat's more convenient. See di full list of changes in di changelog, an browse di articles in di knowledge base.